Terms of Service

Effective Date: July 2, 2026

1. Introduction and Acceptance of Terms

These Terms of Service (the “Terms”) govern access to and use of the services, facilities, websites, booking systems, content, and related offerings provided by NorthWave Streaming Studio (“NorthWave Streaming Studio,” “we,” “us,” or “our”). By booking, accessing, using, or otherwise engaging our services, you (“Client,” “you,” or “your”) acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws of Canada and the Province of Ontario.

If you do not agree to these Terms, you must not use our services. If you are entering into these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

2. Scope of Services

NorthWave Streaming Studio provides professional streaming and production services, which may include, without limitation:

• Live streaming production;
• Podcast recording and editing;
• Webinar and virtual event hosting;
• Multi-camera studio filming;
• Green screen setup and compositing;
• Audio engineering and sound mixing; and
• On-site technical direction.

Service details, deliverables, timelines, technical specifications, staffing, equipment, and pricing may be set out in a quote, proposal, statement of work, booking confirmation, or other written agreement (collectively, a “Service Order”). In the event of a conflict between these Terms and a Service Order, the Service Order will prevail only to the extent of the conflict.

We may modify, suspend, or discontinue any service feature or offering at any time, subject to any existing Service Order obligations.

3. User Obligations and Responsibilities

You agree to:

• Provide accurate, current, and complete information when booking or using our services;
• Ensure that all content, materials, scripts, media, music, images, logos, guest appearances, and other assets supplied by you are lawful and do not infringe any third-party rights;
• Obtain all necessary permissions, releases, consents, licenses, and approvals required for your event, recording, broadcast, or publication;
• Comply with all applicable laws, regulations, platform policies, venue rules, and broadcast standards;
• Ensure that your guests, presenters, employees, contractors, and attendees behave lawfully and safely while on our premises or while participating in our services;
• Not use our services for unlawful, defamatory, harassing, fraudulent, obscene, discriminatory, or otherwise prohibited purposes;
• Follow all studio safety instructions, equipment handling rules, and technical direction provided by our staff;
• Back up any materials you provide to us, as we are not responsible for loss of your original files except as expressly stated in a Service Order; and
• Promptly notify us of any technical issues, scheduling conflicts, or content concerns that may affect service delivery.

You are solely responsible for the legality, accuracy, and appropriateness of all content you provide or direct us to publish, stream, record, edit, or distribute. You acknowledge that live production and streaming services may be affected by internet connectivity, third-party platforms, hardware limitations, and other factors outside our control.

4. Payment Terms and Conditions

Fees, deposits, hourly rates, package rates, overtime charges, equipment charges, travel expenses, and any additional costs will be as stated in the applicable Service Order or invoice. Unless otherwise agreed in writing:

• A non-refundable deposit may be required to confirm a booking;
• All invoices are due upon receipt or within the payment period stated on the invoice;
• Late payments may result in suspension of services, withholding of deliverables, and/or cancellation of bookings;
• Overtime, additional revisions, rush work, extra staffing, or last-minute changes may incur additional charges;
• All fees are exclusive of applicable taxes, including GST/HST and any other applicable sales taxes, which will be added where required by law; and
• You are responsible for any bank fees, chargeback fees, currency conversion fees, or payment processing fees incurred in connection with your payment.

We may require prepayment for certain services. If payment is declined, reversed, or disputed, we may immediately suspend performance and pursue all available remedies. Failure to pay any amount when due constitutes a material breach of these Terms.

5. Cancellation and Refund Policy

Cancellation and refund terms may vary depending on the Service Order, booking type, and the amount of preparation required. Unless otherwise stated in writing:

• Cancellations must be made in writing to our contact information listed below;
• Deposits are generally non-refundable, as they reserve studio time, personnel, and equipment;
• If you cancel within a short notice period before the scheduled service, you may be charged a cancellation fee reflecting reserved time, staffing, and preparation costs;
• Refunds, if any, are issued only at our discretion or where required by applicable law;
• No refund will be provided for services already performed, partially performed, or for delays caused by your acts or omissions;
• If a project is postponed rather than cancelled, we may apply the deposit to a rescheduled date, subject to availability and any price changes; and
• Any approved refund will be processed using the original payment method where reasonably practicable.

If a session is interrupted or delayed due to your failure to provide required materials, approvals, participants, or access, the session may be treated as completed or rescheduled at our discretion, and additional fees may apply.

6. Liability Limitations

To the fullest extent permitted by applicable law, NorthWave Streaming Studio shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of data, loss of goodwill, business interruption, or reputational harm, arising out of or relating to these Terms or the services provided, even if advised of the possibility of such damages.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the services or these Terms shall not exceed the amount actually paid by you to NorthWave Streaming Studio for the specific service giving rise to the claim during the three (3) months preceding the event giving rise to the claim, or CAD $500, whichever is greater, except where such limitation is prohibited by law.

We are not responsible for:

• Failures or interruptions caused by internet service providers, streaming platforms, software vendors, cloud services, or other third parties;
• Losses resulting from inaccurate instructions, defective materials, or content supplied by you;
• Equipment damage caused by misuse, negligence, or unauthorized handling by you or your guests;
• Delays or failures caused by force majeure events;
• Any unauthorized access to or use of your accounts, credentials, or third-party platforms; or
• Any legal claims arising from your content, event, or use of our services.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for gross negligence, wilful misconduct, or other non-excludable obligations where applicable.

7. Intellectual Property Rights

Unless otherwise agreed in writing, all pre-existing intellectual property, including software, workflows, templates, methods, equipment configurations, branding, and production techniques used by NorthWave Streaming Studio, remain our exclusive property or the property of our licensors.

Subject to full payment of all applicable fees and compliance with these Terms, you will receive a limited, non-exclusive, non-transferable license to use the final deliverables expressly identified in the Service Order for your internal or commercial purposes, as applicable. This license does not transfer ownership of any underlying tools, source files, project files, raw footage, or proprietary materials unless expressly stated in writing.

Unless otherwise agreed in writing:

• Raw footage, project files, session files, and editable source materials remain our property or may be retained by us as part of our production process;
• You are responsible for obtaining rights to any third-party content included in your materials, including music, images, video clips, trademarks, and copyrighted works;
• You grant NorthWave Streaming Studio a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, and process your materials solely as necessary to provide the services;
• You grant us permission to use your name, logo, and approved project imagery for portfolio, marketing, and promotional purposes only if you have expressly consented in writing or such use is otherwise permitted by law; and
• You may not remove, alter, or obscure any copyright, watermark, or proprietary notice without authorization.

8. Data Protection and Privacy

NorthWave Streaming Studio collects, uses, discloses, and retains personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation.

We may collect personal information such as names, contact details, billing information, event details, audio/video recordings, technical logs, and communications necessary to provide, manage, and improve our services. We use such information for purposes including:

• Booking and service delivery;
• Billing and payment processing;
• Technical support and troubleshooting;
• Security, fraud prevention, and recordkeeping;
• Compliance with legal and regulatory obligations; and
• Internal business operations and service improvement.

Where recordings or livestreams include personal information of participants, you are responsible for obtaining any required notices and consents. You acknowledge that some services may involve third-party platforms, cloud storage, or software providers that process data outside Canada. By using our services, you consent to such processing to the extent necessary to deliver the services.

We take reasonable administrative, technical, and physical safeguards to protect personal information, but no method of transmission or storage is completely secure. To the extent permitted by law, we are not liable for unauthorized access, disclosure, or loss of information caused by events outside our reasonable control.

9. Force Majeure

NorthWave Streaming Studio shall not be liable for any delay or failure to perform its obligations under these Terms to the extent caused by events beyond our reasonable control, including but not limited to acts of God, fire, flood, severe weather, power outages, internet outages, labour disputes, pandemics, government actions, war, terrorism, civil unrest, equipment failure not caused by our wilful misconduct, or failures of third-party service providers.

If a force majeure event occurs, we may suspend performance for the duration of the event and resume services as soon as reasonably practicable. If the event materially affects a scheduled service, the parties will use commercially reasonable efforts to reschedule or otherwise address the affected service.

10. Changes to Terms

We may update or revise these Terms from time to time to reflect changes in our services, legal requirements, or business practices. The updated Terms will be posted or otherwise made available to you and will be effective on the date indicated, unless a later effective date is specified.

Your continued use of our services after the updated Terms become effective constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using our services and, where applicable, contact us regarding any outstanding Service Order.

11. Applicable Law and Jurisdiction

These Terms and any dispute, claim, or controversy arising out of or relating to them, the services, or any Service Order shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of laws principles.

You agree that the courts located in Toronto, Ontario shall have exclusive jurisdiction over any legal proceeding arising out of or relating to these Terms or the services, subject to any mandatory consumer protection laws that may apply and cannot be waived.

12. Contact Information

If you have any questions, notices, complaints, or requests regarding these Terms or our services, please contact:

NorthWave Streaming Studio
245 King Street West, Suite 1800
Toronto, ON M5V 3M2
Canada
Email: [email protected]
Phone: +1 (416) 782-5946

13. Severability Clause

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect. If necessary, the invalid provision shall be deemed modified to the minimum extent required to make it valid and enforceable while preserving the original intent as closely as possible.

These Terms constitute the entire agreement between you and NorthWave Streaming Studio regarding the subject matter herein and supersede any prior or contemporaneous understandings, communications, or representations, whether oral or written, except as expressly incorporated into a Service Order or other written agreement signed by both parties.